Question 1

What documents do I need?

Accepted Answer

A valid Aadhar card and a Driving Licence are all you need. Our AI KYC process completes in under 60 seconds.

Question 2

Is there a security deposit?

Accepted Answer

Yes, a refundable security deposit is mandatory for all bookings. The deposit amount is verified during booking and fully refunded within 24-48 hours after returning the vehicle in good condition.

Question 3

Can I return at a different hub?

Accepted Answer

Yes — you can pick up from any hub and return to any other Rentonn hub in the same city.

Question 4

What if I have an accident?

Accepted Answer

Comprehensive damage coverage is an optional checkout add-on (not included by default). If opted out, the rider is liable for damage repair costs. Contact our 24/7 support team immediately in case of any mishap.

Question 5

How do I extend my rental?

Accepted Answer

Extend directly from the app anytime before your booking ends, subject to availability.

Question 6

Is fuel included in the rental?

Accepted Answer

No, fuel is self-sponsored. Petrol vehicles are provided with only 50–100 ml of fuel (enough to reach the nearest filling station). You sponsor your own fuel for the duration of the ride.

Kolkata Ride Guides & Stories

Fresh Stories Coming Soon

Get Kolkata Ride Guides in Your Inbox