Question 1

What documents do I need?

Accepted Answer

A valid Aadhar card and a Driving Licence are all you need. Our AI KYC process completes in under 60 seconds.

Question 2

Is there a security deposit?

Accepted Answer

Yes, a refundable security deposit is mandatory for all bookings. The deposit amount is verified during booking and fully refunded within 24-48 hours after returning the vehicle in good condition.

Question 3

Can I return at a different hub?

Accepted Answer

Yes — you can pick up from any hub and return to any other Rentonn hub in the same city.

Question 4

What if I have an accident?

Accepted Answer

Comprehensive damage coverage is an optional checkout add-on (not included by default). If opted out, the rider is liable for damage repair costs. Contact our 24/7 support team immediately in case of any mishap.

Question 5

How do I extend my rental?

Accepted Answer

Extend directly from the app anytime before your booking ends, subject to availability.

Question 6

Is fuel included in the rental?

Accepted Answer

No, fuel is self-sponsored. Petrol vehicles are provided with only 50–100 ml of fuel (enough to reach the nearest filling station). You sponsor your own fuel for the duration of the ride.

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