Quick answers to all your Rentonn questions — KYC, bookings, fleet, returns, and more.
Reach out to us through our contact form or connect via our website support. Available daily.
Call +91 99554 37039 or +91 99035 29209 for support. Available Mon – Sat · 9 AM – 11 PM IST.
Send a detailed query to info@rentonn.in. We respond within 4 business hours.
You need a valid Indian Driving Licence (with LMV/motorcycle endorsement) and an Aadhaar card. Both are uploaded digitally during onboarding on our website. KYC is verified in under 60 seconds.
Yes. Rentonn requires a refundable security deposit for all bookings. This deposit is fully refunded after the vehicle is returned in original condition and all checks are cleared.
Yes! Inter-hub returns are supported at our active locations. A drop fee may apply for hubs further from your pickup hub.
Contact our customer support immediately. We will help coordinate assistance or arrange a vehicle replacement if necessary.
Petrol vehicles are provided with a nominal amount of fuel (approx. 50-100 ml) to allow you to reach the nearest petrol pump. You are responsible for fueling the vehicle for your journey.
Absolutely. You can request an extension via your customer dashboard on our website before your booking ends, subject to vehicle availability.
Our minimum rental is 4 hours for scooters and motorcycles. EVs can be booked for as little as 2 hours.
No, comprehensive insurance is not included in the default rental price. You can select optional damage protection packages during the checkout process.
Our standard plans cover West Bengal. Cross-state rentals require prior approval and additional permit charges.
You can cancel any booking on our website from your dashboard up to 2 hours before pickup for a full refund.